Shipping Policy
Effective Date: 2025 January 10
Thank you for shopping with me via https://rogeraaron.art. I am committed to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how we handle your orders.
Processing Times
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Orders are typically processed within 3-5 business days after payment is received and confirmed.
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Custom or commissioned artwork may require additional time for creation and processing. Estimated timelines for custom pieces will be communicated to you during the order process.
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Please note that processing times may vary during holidays or high-demand periods.
Shipping within North America
I offer the following shipping options - you will be asked to select a shipping method at checkout.
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Free Shipping within North America: We are pleased to offer free shipping on all orders delivered within North America (Canada and the United States).
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Orders will be shipped via the quickest carrier available and can typically take up to 5-10 business days for delivery after processing.
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Local Delivery: If a customer’s location is within 50 miles of a location of the Business, we may take into consideration local delivery.
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Local Pickup: If a customer would like to pick up an order, they may do so at a time and place that is agreeable to us.
International Shipping
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For orders outside of North America, shipping fees are calculated based on carrier rates and will be displayed at checkout.
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International orders will be shipped via [Carrier Name(s)] and may take 10-20 business days for delivery, depending on the destination.
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Please be aware that international shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient.
Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking information.
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You can use the tracking number to monitor the progress of your shipment.
Additional Information
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It is known that delivery delays can occur, especially during the holiday season. We will attempt to always prepare and send orders as quickly as possible under the circumstances. We are not responsible for delays caused by carriers, weather conditions, customs clearance, or other circumstances beyond our control.
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We shall not be held responsible for any international levies, customs fees, import fees, or any other taxes related to an order that is sent or brought outside of the country. The customer agrees to bear sole responsibility for any such taxes imposed on an order.
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Please note that we are unable to modify the delivery address once you have placed your order. If your order is returned to us due to an incorrect or incomplete address provided by you, additional shipping charges may apply for reshipment.
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For questions or concerns about your shipment, please contact us at theindependentartist@rogeraaron.art
Thank you for supporting our art business. We appreciate your understanding and patience as we ensure your order reaches you safely.
Returns and refunds
Effective Date: 10 January 2025
Thank you for purchasing artwork from rogeraaron.art. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy, please review our return and refund policy below.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including any certificates of authenticity or accessories that accompanied the item.
- Custom or commissioned artwork is non-refundable and cannot be returned unless it arrives damaged or defective.
Non-Returnable Items
- Gift cards.
- Digital downloads.
- Sale or clearance items.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of receiving the item at theindependentartist@rogeraaron.art
- Include your order number, a description of the issue, and clear photos of the damage or defect.
- We will work with you to resolve the issue, which may include a replacement, repair, or refund.
Return Process
- Initiate a Return: Contact us at theindependentartist@rogeraaron.art to initiate a return. Provide your order number and reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
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Shipping the Item:
- You are responsible for return shipping costs unless the item arrived damaged or defective.
- Use a trackable shipping method and provide us with the tracking number.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
- Exchanges are only available for items that arrive damaged or defective. Follow the process outlined above for damaged or defective items to request an exchange.
Late or Missing Refunds
- If you haven’t received your refund within 10 business days, first check with your bank or credit card provider, as processing times may vary.
- If you’ve completed these steps and still have not received your refund, contact us at theindependentartist@rogeraaron.art
Contact Us
For questions or concerns about returns or refunds, please contact us at:
- theindependentartist@rogeraaron.art
We appreciate your support and understanding as we aim to provide the best possible experience for our customers.
Terms of service
Effective, February 21, 2025
1. Terms
By accessing the website at https://rogeraaron.art, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Roger Aaron Benoit's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
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modify or copy the materials;
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use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
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attempt to decompile or reverse engineer any software contained on Roger Aaron Benoit's website;
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remove any copyright or other proprietary notations from the materials; or
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transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Roger Aaron Benoit at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on Roger Aaron Benoit's website are provided on an 'as is' basis. Roger Aaron Benoit makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Roger Aaron Benoit does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Roger Aaron Benoit or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Roger Aaron Benoit's website, even if Roger Aaron Benoit or a Roger Aaron Benoit authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Roger Aaron Benoit's website could include technical, typographical, or photographic errors. Roger Aaron Benoit does not warrant that any of the materials on its website are accurate, complete or current. Roger Aaron Benoit may make changes to the materials contained on its website at any time without notice. However Roger Aaron Benoit does not make any commitment to update the materials.
6. Links
Roger Aaron Benoit has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Roger Aaron Benoit of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Roger Aaron Benoit may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Alberta, Canada and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
